Documentation is Truth
In 1964, the New York Times published an article chronicling the murder of Kitty Genovese, a 28-year-old bartender on her way home from work, alleging that 38 people heard or saw her murder but failed...

Kyle Kirkland
July 2

You're a Documentation Machine
If you're like most senior managers and HR departments, you want your line managers to do a better job documenting interactions with their crew, incidents and investigations and compliance training. Y...

Kyle Kirkland
June 23

When it Comes to Your Employees, Think "Team", Not "Family"
We often hear businesses of all sizes refer to their employees as “family.” It’s a feelgood notion but frankly has little connection with reality. First, you don’t get to pick your family, but you sho...

Kyle Kirkland
June 3

Brady Was Innocent
Tom Brady was innocent. You can hate him because he's pretty or beat your team in the playoffs or shrieks like an 8-year-old girl on a waterslide. But you can't hate him for DeflateGate because he did...

Kyle Kirkland
May 26

You’ve Terminated An Employee and Their Attorney is on Line 1. Now What?
You’ve got a problem. You care about your employees, you’re patient and accommodating, provide resources, training and latitude for your people to do their jobs and trust in them like family. You don’...

Kyle Kirkland
May 21

Culture of Documentation
As a manager, there are three things that you don't do enough. You don't call your parents enough. You don't drink enough water. And you don't document employee issues to the extent you should. You pr...

Kyle Kirkland
April 22

Electric Camel or Lifeboat?
If you were a first class passenger on HMS Titanic and happened into the deck level gym circa April 1912, health instructor Thomas McCauley (perished at sea) might have introduced you to the state of...

Kyle Kirkland
December 3

Fake News in the Workplace
We regret to report that fake news is very real. In the course of our careers, we’ve had multiple media articles written about our business activities. Some articles were feel good flattery, some were...

Kyle Kirkland
November 6

Reducing Mistakes = Increased Revenue
Sometimes the easiest way to make money is to stop losing it. In a perfect capitalistic world, your business generates revenue, subtracts its costs and enjoys a profit. But there are two parts to left...

Kyle Kirkland
October 1

Building a Culture of Documentation
As an employer in California, you do not want to find yourself in an unemployment appeal, regulatory hearing, legal challenge or even routine performance review without documentation –date, time, part...

Kyle Kirkland
September 4

Preparing for an EDD Appeal
If you’ve ever had to terminate an employee in California, you know that the Employment Development Department (EDD) often defers to the employee’s position and grants unemployment compensation. Most...

Kyle Kirkland
August 6

Employees and the 80/20 rule
“If you’re Noah, and your ark is about to sink…you can throw over a bunch of cats, dogs, squirrels and your ark will keep sinking. But if you can find one elephant to get overboard, you’re in much bet...

Kyle Kirkland
July 2

Documentation
One of the most serious mistakes employers make is the failure to document staff issues in real-time. You may have built a great team for your restaurant, retail boutique or marketing firm, but the si...

Kyle Kirkland
June 3